Our Policies

1. PRIVACY POLICY

1.1 Information We Collect

When you visit our website or purchase a product, we may collect the following information:

Full name
Email address
Billing details
Payment information (processed securely via third-party providers)
IP address
Device and browser information
Website interaction data (via cookies and tracking technologies)

We only collect information necessary to provide our services and improve user experience.

1.2 How We Use Your Information

Your information may be used to:

Process transactions
Deliver digital products
Provide customer support
Send important updates related to your purchase
Send marketing communications (if you opt in)
Improve website functionality and user experience
Run advertising campaigns and analyze performance

We do not sell, rent, or trade your personal information to third parties.

1.3 Payment Security

All payments are processed through secure third-party payment providers. We do not store or have access to your full payment details.

1.4 Cookies & Tracking Technologies

We use cookies and similar tracking tools to:

Analyze traffic
Improve site performance
Personalize marketing
Track advertising effectiveness

You may disable cookies in your browser settings; however, some features of the site may not function properly.

1.5 Data Protection

We take reasonable technical and administrative measures to protect your personal information. However, no system can be guaranteed 100% secure.

1.6 Your Rights

You may request to:

Access your personal information
Correct inaccurate information
Request deletion of your data
Opt out of marketing communications

To exercise these rights, contact us at: nosipho@redemptionera.co.za

2. TERMS & CONDITIONS

2.1 Acceptance of Terms

By accessing this website and purchasing our products, you agree to be bound by these Terms and Conditions.

If you do not agree, please do not use our website or services.

2.2 Digital Product Delivery

All products sold on this website are digital downloads.

Upon successful payment, you will receive access to your product via email or direct download link.

It is your responsibility to ensure your email address is entered correctly at checkout.

2.3 Intellectual Property

All content, including but not limited to:

Workbooks
PDFs
Templates
Graphics
Brand content
Copy
Course materials

are the exclusive intellectual property of Redemption Era.

You may not:

Resell
Redistribute
Share
Copy
Reproduce
Modify for resale

without written permission.

Violation may result in legal action.

2.4 Personal Responsibility

Our products are intended for educational and informational purposes only.

We do not guarantee specific results. Your success depends on your personal effort, implementation, and circumstances.

2.5 Limitation of Liability

Redemption Era shall not be held liable for:

Any direct or indirect damages
Loss of income
Loss of business opportunity
Technical issues outside our control

Use of our products is at your own discretion.

2.6 Modifications

We reserve the right to update or modify these Terms at any time. Continued use of the website constitutes acceptance of those changes.

3. REFUND POLICY

3.1 Digital Products

Due to the nature of digital products, all sales are final.

We do not offer refunds, exchanges, or cancellations once a purchase has been completed and the product has been delivered.

By purchasing, you acknowledge and agree to this policy.

3.2 Exceptional Circumstances

If you experience technical issues accessing your product, please contact us at nosipho@redemptionera.co.za within 7 days of purchase.

We will make reasonable efforts to resolve access issues promptly.

3.3 Unauthorized Transactions

If you believe your purchase was made fraudulently, contact your payment provider immediately and notify us at nosipho@redemptionera.co.za.

CONTACT INFORMATION

For any questions regarding these policies, please contact:

Redemption Era
Email: nosipho@redemptionera.co.za
Website: redemptionera.co.za